Practical answers to common questions about selection, samples, customization, delivery and after-sales support. Product-specific conditions are confirmed with your quotation or order.
Product Selection & Customization
How do I confirm the correct starter motor or alternator?
Send the original part number, vehicle or equipment model, voltage, power and photographs of the mounting points and connections. Compare dimensions and electrical specifications; do not rely only on appearance or a similar model name.
What if I cannot find my model in the catalogue?
Share the OEM number, photos or drawing through the enquiry form. We can review the requirement and advise whether a suitable option is available; catalogue absence is not a confirmation of availability.
Can I request my own brand or packaging?
Yes, you can submit branding and packaging requirements for review. Supply artwork, label details and relevant authorization. Feasibility, minimum quantities and additional costs must be agreed before ordering.
Samples, Orders & Delivery
Can I order samples or a small trial quantity?
Ask for sample availability for the specific model. Sample price, freight and any minimum quantity are confirmed separately; samples are not automatically free.
How are price and lead time determined?
They depend on the model, quantity, stock or production status, customization and destination. Request a written quote and distinguish production lead time from transport time; the order agreement governs the schedule.
Which payment and shipping terms are available?
Payment method, currency, shipping method, Incoterms, freight and import responsibilities should be confirmed in the quotation or pro forma invoice. Check required customs documents for your destination before shipment.
Quality & After-Sales Support
Can you provide inspection or certification documents?
Specify the reports or certificates required for your product and market before placing the order. Confirm applicability, availability and any testing cost. A company certificate does not automatically certify every product.
What should I do if there is a problem after delivery?
Keep the order number, product and batch labels, installation details and clear photos or videos. Contact us with the symptoms and operating conditions. Agree the next steps before returning or dismantling the product.
What warranty or return policy applies?
Coverage, exclusions, claim period and return arrangements depend on the product and written order terms. Confirm these before purchase; replacements, refunds and freight allocation are assessed against the agreed conditions.
Still Have a Question?
Include your model or OEM number and the question you need answered. For an existing order, also include its reference so the enquiry can be reviewed in context.